SHIPPING, Return & REFUNDS
We are committed to providing you with high quality products and customer service. If any item is due for return, you must contact us first on 1300 38 66 22 or by email at
Credit Returns will be accepted within 14 days of the Invoice Date, provided the goods have adequate shelf life, require no repackaging and are in an ‘as-new’ saleable condition. Goods that are not ‘as-new’, used or damaged in any way will not be accepted for credit. Return freight expenses will not be reimbursed.
Credit returns outside the 14 days will attract a restocking fee of 25% of the total value of the products returned, where there is not a valid reason for the return. Valid reasons include, but are not limited to: faulty products; damaged products; product with an expired use-by-date at the time of receipt; products received that differ from products ordered; over delivery. The restocking fee will be deducted from the credit note issued. Return freight charges will not be reimbursed where the customer is at fault and has not adhered to Euro Biotechnologies Medical & Dental Supplies company policy.
If the customer purchased the product by error
Once the error has been identified notification to Euro Biotechnologies Medical & Dental Supplies should be made as soon as possible. Euro Biotechnologies Medical & Dental Supplies will arrange for the incorrect products to be returned provided they are in a re saleable condition and will ask for a new PO with the correct item codes and description. Incorrect goods need to be returned to Euro Biotechnologies Medical & Dental Supplies in a re saleable condition to be eligible for a credit. All credit requests are to be notified within 14 days. If notification is outside the 14 days a 25% restocking fee may apply.
If the purchasing error is generated by the Supplier
Euro Biotechnologies Medical & Dental Supplies should be notified immediately on 1300 38 66 22 or via email with the error. Euro Biotechnologies Medical & Dental Supplies will arrange for the incorrect goods to be returned and Euro Biotechnologies Medical & Dental Supplies will organise for the correct items to be sent. Incorrect goods need to be returned to Euro Biotechnologies Medical & Dental Supplies in a re saleable condition to be eligible for a credit. All credit requests are to be notified within 14 days.
If notification is outside the 14 days a 25% restocking fee may apply.
If the products are received faulty, damaged or short dated
Euro Biotechnologies Medical & Dental Supplies should be notified immediately on 1300 38 66 22or via email with the details.
If the product is faulty it is addressed via the non-conforming products procedure – we can replace the item at charge and have the item returned for assessment. Once the original product has been deemed faulty we will credit the original invoice. If it is not found to be faulty no credit will be issued.
Claims regarding allegedly defective products
Except where specific warranty provisions apply, claims alleging defective product must be made to Euro Biotechnologies Medical & Dental Supplies within 12 months of supply or within the recommended shelf life of the product, whichever is the shorter period. Where a specific warranty period applies from the date of purchase, this will define the period within which claims will be accepted. Warranty claims for manufacturing fault will be processed only after an evaluation by Euro Biotechnologies Medical & Dental Supplies Product Manager, Service Manager or their Representative.
Subject to that, Euro Biotechnologies Medical & Dental Supplies’ liability for the goods is limited to claims permitted under this procedure and to any express warranty given on the goods and liability for consequential loss including loss arising from negligence or improper use is hereby excluded. In cases where it is legally permitted, any remaining liability implied by statute is limited, at Euro Biotechnologies Medical & Dental Supplies option, to repair or replacement of the goods.
If goods damaged, lost in transit or short delivered
Such claims must be made within 14 days, quoting invoice number.
Euro Biotechnoloiges Medical & Dental Supplies and its officers, directors, employees, agents and successors are not responsible for damages from any actions, claims, demands, damages, liabilities or suits of any nature, in law or in equity, arising from or in connection with supplied products or their use. It is understood that the customer will test and use supplied products according to the practices standard in the industry and in strict compliance with all applicable laws and regulations as they are intended to be used.
Certain products contain hazardous or harmful materials if misused; Euro Biotechnologies Medical & Dental Supplies does not warrant the safety or efficacy of the products. It is the customer’s responsibility to understand the hazards involved in using such products and comply with instructions for use. It is the customer’s duty to warn employees of any risks involved in using or handling the Products.
The prices advertised on Euro Biotechnologies Medical & Dental Supplies website are in Australian Dollars (AUD) and exclusive of 10% GST (Goods and services tax ). Prices are subject to change without notice.
Euro Biotechnologies Medical & Dental Supplies offers a 14-day money back guarantee on all products, provided the product is faulty or defective, or is not of the description as advertised.
If you would like to return or exchange a product, please call our offices ( 1300 38 66 22) for further direction within 14 days of purchase, for a full refund.
Delivery within Australia
We aim for Next Day Delivery to metropolitan areas in Melbourne, Sydney, Adelaide and Brisbane. Delivery is 2 to 3 day for all other areas.
At Euro Biotechnologies Medical & Dental Supplies accepts Mastercard, Visa, Direct Debit, cheques and money orders, as payment. You can feel safe to enter your credit card number via our secure server, which encrypts all submitted information.
Authorising Your Credit Card
Phone and Fax Orders
Terms on accounts are 30 days.
Emails, phone and fax orders & Authorising your Credit Card
To order, please call our customer service on 1300 38 66 22 during the hours of Monday-Friday, 9am-6pm. Or email us at firstname.lastname@example.org
When you place an order with us, we will charge your card within 1-2 days. If we experience difficulties in authorising your credit card, we will contact you to discuss this.
Don't feel comfortable ordering products online? We will happily accept orders over the phone, fax or mail.